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Guest Service Supervisor / Officer (Ref: ADBHK/GSS/GSO/W)
Page last updated on 07/07/2025

Responsibilities:
    • Engage with guests and provide personalized service in alignment with Hotel Standards.
    • Handle guest’s inquiries via phone, email, or in person, utilizing comprehensive knowledge of hotel’s policies and procedures.
    • Oversee room allocations and amendments based on guest preferences and hotel guidelines.
    • Maintain accurate guest records, update profiles, and ensure proper documentation for arrival and departures.
    • Execute upsell initiatives and achieve the team’s target.

Requirements:
    • A Diploma in Hotel Management and Hospitality, or a related field is preferred.
    • At least 3 years’ experience in Front Desk, preferably in hotel industry.
    • Good communication and interpersonal skills, able to work under pressure, handle multiple tasks simultaneously.
    • Possess an aptitude for guest service and have a positive attitude.
    • Proficient in MS Office and Opera.
    • Proficient in both spoken English and Mandarin.
    • Candidate with less experience will be considered as Guest Service Officer.
Working Location: Discovery Bay

Benefit:

We offer competitive remuneration package and fringe benefits including discretionary bonus, annual leave, birthday leave, dental and medical coverage and Top-up MPF scheme based on the employment terms offered. We value our employees’ career development and provide them with a variety of internal and external training opportunities and sponsorship

Application Methods:
    • Online application - Visit our Website https://www.hkri.com/en/Careers (Career Opportunities / Hospitality) to complete the online application form
    • Email - Send your resume to hr@aubergediscoverybay.com
    • Fax - 2295 8330


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Note:
Applicants not invited for interview within two months may consider their applications unsuccessful. All information will be used solely for recruitment purpose and will be destroyed when the recruitment process is finished. Personal data provided by job applicants will be used strictly in accordance with the employer’s personal data policies, a copy of which will be provided upon request.