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Associate Senior Officer – Member Services (5 days work) (Ref: MCL/OFD/W)
Page last updated on 06/25/2026

The incumbent is responsible for delivering excellent customer services to club members, ensuring smooth operations, and enhancing overall satisfaction. He/she is also handling club administration, and relationship management.

Responsibilities:
    • Responsible for providing membership services and customer relations to club members at Club’s front desk;
    • Ensure complete guest satisfaction at all times;
    • Handle guests’ enquiries and bookings, provide assistance according to customer service standards;
    • Assist in monitoring and controlling procedures for visitor’s outstanding payment documentation reports for follow-up actions by supervisor;
    • Conduct and submit end of month inventories, extension, and summaries; and
    • Perform ad hoc tasks and assignments as assigned by supervisors.

Requirements:
    • Diploma or above, graduated in Hospitality Management will be an advantage;
    • 3 - 4 years relevant work experience, preferably with club or hospitality experience;
    • Initiative, willing to learn and take up challenges;
    • Proficiency in both spoken and written English and Chinese; and
    • Good PC skills (Microsoft PowerPoint, Word, Excel and Chinese Word Processing).
Work Location: Discovery Bay

Free transportation to Discovery Bay will be provided. In fact, it only takes 25 min ride for ferry from Central or 10-15 min ride for bus from Sunny Bay MTR. For more information, please visit https://www.youtube.com/watch?v=BuutTSKWq0M


Benefits:

We offer competitive remuneration package and fringe benefits including discretionary bonus, transportation allowance, annual leave, birthday leave, duty meal, medical and dental coverage and Top-up MPF scheme. We value our employees’ career development and provide them with a variety of internal and external training opportunities and sponsorship.


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Note:
Applicants not invited for interview within two months may consider their applications unsuccessful. All information will be used solely for recruitment purpose and will be destroyed when the recruitment process is finished. Personal data provided by job applicants will be used strictly in accordance with the employer’s personal data policies, a copy of which will be provided upon request.